The Sage Story
When your Kansas City home has smoke or water damage, our experienced team responds with proven restoration methods that get results.
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Family Owned and Operated, Ensuring the BEST Quality in the Industry
When Sage Restoration was founded in 2010, Stephanie and Alan just wanted to help homeowners live happy and healthy lives, especially after an unexpected disaster strikes. Clients and friends often ask how they chose restoration services as their industry, and it always comes back to that very basic principle: helping people in need. Sage Restoration is a woman and family -owned and entrepreneurially-led business that is dedicated to helping property owners recover from very stressful situations.
As a leader, Stephanie could have chosen an enterprise in a much different business category, however, the restoration business model really appealed to her, as did the idea of helping people get their homes healthy and livable again. She was also well connected in the entrepreneurial community, and knew that they weren’t exempt from disaster either. Stephanie wasn’t daunted by the fact that she was the only woman in her restoration training courses, knowing that restoration is a male-dominated industry. She even overheard a few of her classmates say that she would never be able to “do the work.” Stephanie continued to work and study, never doubting her own ability to “do the work”, and boy, did she prove them wrong! Stephanie was more than able to do the work, and began her business as one woman in a van, doing ALL the work.
Her husband and business partner, Alan who has a background in the corporate world, came on board full time with the company in 2012. Years later, there’s little doubt she made the right choice in starting Sage Restoration. She and Alan, have turned a one-person operation into a competitive small business that specializes in restoring homes and businesses damaged by water, mold, fire and odor.
In just nine years, Stephanie moved from bootstrap beginnings and being a one “woman show” juggling on-site restoration, clean-up, marketing, and operations. She went from utilizing part-time and contract employees to a company fully staffed with technicians, operations managers, state-of-the-art equipment, and round the clock responsiveness.
Sage employees know that they are often walking into a family’s life at one of the most stressful and shocking times. This is where clients see the biggest difference between Sage and their competitors. Sage technicians take time to talk to the homeowners, listen to them and offer a caring, supportive hand. In this way, Sage proves that they really are in the business of helping people with their properties. That’s really their bottom line.
Stephanie urges her employees to combine a sense of urgency with care, compassion, and over- the- top service. Sage understands that they are guests in residents’ homes and owners’ places of business and always clean up after completing work. Sage Restorations’ technicians are timely and courteous, putting communication with the client first. Technicians are trained to call if they are running behind schedule, and to be respectful in all aspects of client service.
Sage is a preferred vendor on several insurance carriers’ lists and can file claims with all of the insurance carriers on behalf of customers. Sage’s sales team also seeks property owners who want to use a local, independent, family-owned company versus a larger more corporate/less caring business. Our employees educate homeowners and let them know that they do have a choice in what contractor they use – they don’t have to use the “preferred” contractor on their insurance carrier’s list unless they want to.
Sage is proud to be a local, family owned business, and Stephanie and Alan enjoy running the business with their son, Connor.